This number only applies to media requests. For any requests for obligations and rentals, please contact 1300 366 311. These brochures will be provided at the signing of the lease. The brochures are also available at the RTA and will help you better understand your rights and obligations as a tenant. You should contact the RTA by phone (1300 366 311) if you already do so: the RTA contact centre is open Monday to Friday from 8:30 a.m. to 5 p.m. for rental assistance and information except public holidays (Friday, December 25, Monday, December 28 and Friday, January 1). Helping Hand Headlease supports tenants who wish to enter or remain in the private rental market, but who, for various reasons, do not have their own rental prices. It aims to help vulnerable tenants such as young people leaving care, people fleeing domestic and family violence (DfV) and people who leave social or assisted housing.

Step 2If your dispute is still unresolved, contact the RTA to resolve your dispute through its dispute resolution service. This service uses mediation to find an agreement that corresponds to all parties. If you need an interpreter, please contact the Translation and Interpretation Service (TIS) on 131 450 during the RTA`s business hours. TIS will call the RTA for free for you. The lessor terminates the lease – defines the withdrawal requirements if your landlord or supplier wants to terminate your lease and what can happen if you do not leave or leave goods after departure. Settlement of tenancy disputes – steps you can take to settle a tenancy dispute, including information on the RTA Dispute Resolution Service and the application or response procedure to the Queensland Civil and Administrative Court for a minor civil dispute – rental accommodation. Repairs and maintenance – includes repair obligations and steps that tenants or residents can take to resolve repair disputes, including routine and emergency repairs, rent reductions and claims if the landlord can repair.